Permanent Patient Care Technician

SummaryThis position supports Mercys philosophy of patient centered care by providing safe and effective patient care by performing tasks and support functions under the supervision of a Licensed Nurse. Patient Care Technicians may fulfill an expanded role by performing additional tasks and responsibilities as delegated by their department.Job DescriptionJob DutiesEnsure that accurate and clinically relevant information is communicated with patients their families and co-workers at hand offs and other times as needed.Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcomeProvide safe and effective patient care under the supervision of the licensed nurse by performing tasks and support functions as delegated by departmentObserve and communicate to the licensed nurse any changes in patient condition and pertinent information regarding the needs of the patient and/or significant othersDemonstrate effective and age-appropriate communication as well as the ability to understand the needs of the patient including non-verbal communication fears anxieties and language/cultural barriersMaintains accurate and real time documentation of patient care providedAssures patient privacy by knocking on doors closing curtains and protecting patient informationResponds within scope of practice to emergencies and life-threatening conditionsDemonstrates support for changes in practice designed to improve performance.Organize and prioritize daily work taking into account the needs of patients families and other health care workersMaintain cleanliness and organization of patient rooms and department work areasAssist in identifying quality improvement opportunities and demonstrate support for changes in practice designed to improve performanceAbility to prioritize tasks identify needs for changes in priorities and takes the initiative to recommend and implement changes in concert with their supervisor.Follows Mercy's safety guidelines carries out job-specific safety duties and responsibilities and promptly reports any unsafe conditions situations incidents and injuries.Knowledge Skills and AbilitiesRole Models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquetteCreates a welcoming environment for all healthcare team members.Demonstrates the ability to provide safe and effective patient careMust have the ability to remain focused in stressful situations and perform multiple tasks quickly.Professional ExperiencePrevious Patient Care Tech or Certified Nursing Assistant experience preferredEducationHigh School diploma or equivalent preferredIn addition ONE of the following is preferred:completion of a Certified Nurse Assistant (CNA) or Health Support Professional programa minimum of 2 years in a baccalaureate programone year in an Associate's Degree in Nursing programcomparable education training and experience in the absence of successful completion of a CNA or Health Support Professional programLicensure Certification RegistrationCurrent certification in Basic Cardiac Life Support in accordance with the American Heart Association required.Iowa Dependent Adult Abuse and Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.Pay Rate TypeHourlyMercy is an independent community-based organization supporting the Cedar Rapids area for over 120 years.Mercy is an equal-opportunity employer. We value diversity equity and inclusion and therefore evaluate qualified applicants without regard to race color ethnicity ancestry sex sexual orientation gender identity marital status civil union status parental status religion national origin age disability veteran status and other legally protected characteristics.