Permanent Customer Service Representative

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to acute and chronically ill patients. As a Patient Services Coordinator, you will be the point of contact for patients, vendors, and providers, focusing on coordinating infusion clinic scheduling. This includes reviewing patient ambulation, medical clearance, lab results, frequency of therapy, wash-out periods, and additional patient needs. The role is based in Birmingham, AL, with a schedule of Monday through Friday, 8:00 AM to 5:00 PM.

Minimum qualifications include a high school diploma or equivalent, one year of experience in scheduling and customer service, proficiency in MS Outlook, Word, and Excel, and the ability to work in a changing environment. Essential functions include scheduling initial and ongoing patient appointments, monitoring therapy frequency, conducting outbound calls, interpreting physician orders, coordinating with internal and external partners, and triaging incoming calls.

Benefits include competitive compensation, comprehensive medical, dental, and vision insurance, company life insurance, voluntary life and disability insurance, flexible spending accounts, health savings account, 401K retirement plan, employee assistance program, tuition assistance, paid time off, and 8 paid company holidays. Palmetto Infusion is an equal opportunity employer.